Reporting Services Print Error

We installed Reporting Services and SP2 on our customer portal for
reporting of their test results. This determines how our customers are
paid and is of extreme importance to them. We developed Reporting Services
reports and deployed them just this past week.
The reports look great and have been well received. However, there are
two glaring problems. First, whenever they attempt to print the report using
the print icon, the first page of the report prints and the following error
pops up
in a message box "An error occurred during printing. (0x80004005)". Second,
when we attempt to export the reports to PDF format and print them, every
other
page is a blank page.
Having read numerous posts about these problems, its clear that these are
issues that effect many installations of Reporting Services. Please, this
is clearly
not an isolated incident -- and the first post was in May over 6 months ago.
We would very much appreciate a resolution to this issue! It has a tremendous
impact on customer satisfaction with our production reports.
Thank you in advance for your prompt attention in this manner!
--
Grande ApplicationsAs far as using the print icon, when a user first access a page an install
of a dll is attempt. Depending on the users permissions and serurity
setting, the install will succeed or fail. If it fails the first time there
is ni attempt made to install it any susequent time. The dll needs to be
installed manually.
I do not know about the export to PDF.
Good Luck.
"GrandeApps" <grande@.newsgroup.nospam> wrote in message
news:F047D52D-C13F-4A62-8924-2D98A45E7ED9@.microsoft.com...
> We installed Reporting Services and SP2 on our customer portal for
> reporting of their test results. This determines how our customers are
> paid and is of extreme importance to them. We developed Reporting
> Services
> reports and deployed them just this past week.
> The reports look great and have been well received. However, there are
> two glaring problems. First, whenever they attempt to print the report
> using
> the print icon, the first page of the report prints and the following
> error
> pops up
> in a message box "An error occurred during printing. (0x80004005)".
> Second,
> when we attempt to export the reports to PDF format and print them, every
> other
> page is a blank page.
> Having read numerous posts about these problems, its clear that these are
> issues that effect many installations of Reporting Services. Please, this
> is clearly
> not an isolated incident -- and the first post was in May over 6 months
> ago.
> We would very much appreciate a resolution to this issue! It has a
> tremendous
> impact on customer satisfaction with our production reports.
> Thank you in advance for your prompt attention in this manner!
> --
> Grande Applications|||We have been able to get the dll to install, but are still getting the error
messages. We are even getting the error when attempting to print through the
report manager.
--
Grande Applications
"SSVette" wrote:
> As far as using the print icon, when a user first access a page an install
> of a dll is attempt. Depending on the users permissions and serurity
> setting, the install will succeed or fail. If it fails the first time there
> is ni attempt made to install it any susequent time. The dll needs to be
> installed manually.
> I do not know about the export to PDF.
> Good Luck.
> "GrandeApps" <grande@.newsgroup.nospam> wrote in message
> news:F047D52D-C13F-4A62-8924-2D98A45E7ED9@.microsoft.com...
> > We installed Reporting Services and SP2 on our customer portal for
> > reporting of their test results. This determines how our customers are
> > paid and is of extreme importance to them. We developed Reporting
> > Services
> > reports and deployed them just this past week.
> >
> > The reports look great and have been well received. However, there are
> > two glaring problems. First, whenever they attempt to print the report
> > using
> > the print icon, the first page of the report prints and the following
> > error
> > pops up
> > in a message box "An error occurred during printing. (0x80004005)".
> > Second,
> > when we attempt to export the reports to PDF format and print them, every
> > other
> > page is a blank page.
> >
> > Having read numerous posts about these problems, its clear that these are
> > issues that effect many installations of Reporting Services. Please, this
> > is clearly
> > not an isolated incident -- and the first post was in May over 6 months
> > ago.
> >
> > We would very much appreciate a resolution to this issue! It has a
> > tremendous
> > impact on customer satisfaction with our production reports.
> >
> > Thank you in advance for your prompt attention in this manner!
> > --
> > Grande Applications
>
>|||Hi Grande,
Thanks for your post.
From your descriptions, I understood you and your customer's conern as below
1. When your customer is print the Report from Report toolbar, it won't
work and report the error message "An error occurred during printing.
(0x80004005)".
2. If you are rendering reports to PDF format and then print, it will print
a blank page between every pages.
If I have misunderstood your concern, please feel free to point it out.
Based on my knowledge, please perform the steps below and let me know the
results
1. When it report the error message "An error occurred during printing.
(0x80004005)", would you please check the Reporting Services logs for more
detailed information? Reporting Services logs are located at
C:\Program Files\Microsoft SQL Server\MSSQL\Reporting Services\LogFiles
2. Is it possible for you to reproduce the customer's behavior on your
side?
3. What's the print and its driver your customers are using? Might it be
the issue for customer's hardware? Does the customer could print other
documents smoothly?
4. For your rendered PDF format, does it looks fine if you open it with
Acrobat Reader? Will you also see the blank pages between every page in PDF?
Thank you for your patience and cooperation. If you have any questions or
concerns, don't hesitate to let me know. We are always here to be of
assistance!
Sincerely yours,
Michael Cheng
Microsoft Online Partner Support
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================This posting is provided "AS IS" with no warranties, and confers no rights.